2022 FlexShopper, LLC. And lefted a call back number. So on 3/10/23 I was to have 2 weekly payments deducted. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. 52 weeks payoff. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. WebA second competitor of FlexShopper is Aarons. Any time I try to chat, they are closed, and when I call I get nothing. I had my automatic payments set up thru a checking account I use for these type of things. Currently, Jason Oakley has one active Lease with a balance due. Get customized campaigns, paid placement, and other promotions for your products. Our goal is to help consumers with bad credit get goods they want through a Lease. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. Please review all emails from the resolutions area and from this BBB complaint. Then it showed iwas behind again.called in talked to a supervisor. The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. Placed an order 3 times for pickup from Best Buy. No old or used products like brick & mortar rent-to-own stores. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. An Affordable Way for Customers to Get the Products They Need. So far I am pleased with the way they have treated me with a couple issues I had. What to know more? Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. Read your agreement and make sure you arent wrong. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. If I could give this company a -100 rating I would. Our bank didn't charge us for that and they were sympathetic. We hope this helps and happy shopping! Bought $352 worth, paying $1400! Our marketplace allows you to shop all of these categories and beyond. That was ANOTHER lie. Are the items brand new that you rent to own? It let me have what i wanted earlier and for a fair price. FlexShopper acquired the assets of Revolution Financial, Inc. in December Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Companies can ask for reviews via automatic invitations. Some of the most popular categories are highlighted below. My original agreement was that I would call ***** and that he would help with payment. Information provided by various external sources. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. As for ***** being gone from the company or leaving the company I was not informed of anything. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. now, Im going to have to pay for it! Above all else, their customer service department is, for lack of a better word, incompetent. With lease-to-own, your customers Their interest rate is around 220%! Flex Shopper was horrible. This credit will be applied to the second weekly payment due, provided your first payment clears. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. Flexshopper never sent me a confirmation number I reached out to them and by time they responded to me they said my merchandise was shipped ! Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. I called several times and got the runaround. The original issue started because of miscommunication from this company and continues to be a communication issue. I guess they will have to send someone to my house to pick it up. Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! Run away from doing business with this company. Thank you for your cooperation. They are a bad option even if your in a bind an unable to finance elsewhere. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Let us Tell You How. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. We attempted to reach the consumer, but our attempt were unsuccessful. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. This option is more than the 90 same cash price but less than the 52 weeks payoff3. Need help choosing the right products for your vehicle? We appreciate your business and sorry to hear about the issue you are having. Experience the most up to date processors and touch technology. This credit is only valid for online orders. You can also request them to take detailed photos of your purchases to Save up to 35% of remaining payments with early payoff after 90 days. Simply take a photo of the product you want and fill out a simple form. I would stay clear of this company, I paid my product off in January of 2022, then all of a sudden in April they charged me two weeks straight for the item that I paid off. I will be contacting my states attorney generals office. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. This can be done by calling (855) 353-9289 option 1 for Billing. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. They charge a rent to own fee and then charge you again for the product. Very disappointed. I keep getting the run arounds about getting my refund. A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. They refused to stop payments and closed my case ! Save and Increase Sales. BBB is here to help. I have attached multiple pictures showing where I had contacted in asking about my payments and collection. When I asked for my account to be recalled they said it could not be done. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances International Association of Better Business Bureaus. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This company has been nothing but a nightmare because even after settling on an amount of $1,093.45 they sold my account for double the original amount. I had forgotten it was attached to my Flexshopper payment. Yes. Nov 26 2020 over a year after my final payment my credit card was charged twice. We apologize for the customers' recent experience at FlexShopper. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. They will constantly call asking for money that you might not have, or need for other things, likehousing and food. We have been attempting to work with Jason Oakley and provided the requested payment information. All I wanted to do was deactivate my account with these predators, and it was "we'll send your request to the review team", and not, you know, honoring my request right then and there.That being said, there are MUCH BETTER alternatives to Flexshopper, including saving money for a wanted item and buy outright, or going without an item in the first place. Now they are telling me I'm missing a payment for may and October. The consumer submitted 4 more orders from 06/10/22 (Apple Watch) to 06/24/22 (Iphone 13, Apple Watch. 2022 FlexShopper, LLC. WebPlease email customer service at: [email protected]. If you need tires, use AFFIRM. Letting customer service know of your financial developments is an excellent way to keep your account in good standing. WebHow Does FlexShopper Work? CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements.. Why FlexShopper stands out from other lease-to-own and financing options. For each friend that makes their first purchase Start Sharing Were happy to help! Called flex shopper for manufacturer info and they was not able to help me. BBB Business Profiles may not be reproduced for sales or promotional purposes. Additional parts, extensive labor and installation charges are extra. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. The fact that they dint have it until just few weeks ago is evidence. Even calling into the two numbers given in the original statement. The customer has no further obligations to **********************. Their customer service team is excellent and always willing to help with any issue you may have. Our system takes 1-5 business days to post payments. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. Called in to speak to a supervisor and Sonia Hu on me. There is a website that saves periodically the whole internet. As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. We are here to assist. I called about a settlement and the settlement person was not available. Custom fabric/color swatches for some items can also be ordered online. I ended up sending them back because they were the wrong size. I selected monthly . (833) 847-3463 Get a $25 Gift Card! Visit https://www.amazon.com and click Sign in on the top right of the screen. A customer service agent reached out to the consumer on 06/08 advising additional documentation was required to proceed with the order request. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. The phone numbers I was using/given ************** and the other number **************. The transit time will vary by delivery address. Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. We are here to assist and would appreciate the customer's cooperation with providing a copy of the police/incident report they received when they contacted their police department. We apologize for your recent experience at FlexShopper. Beware your credit card info is not safe even after your payments are complete. Echo Dot) and all items were sent and delivered to the address on file. Called back in they transferred me to billing still could not answer my questions. You must be a US resident, save for folks from Minnesota, New Jersey, Wisconsin, or Wyoming. BBB Business Profiles are subject to change at any time. * Prices and quantities are subject to change For FlexShopper, the positive return on capital employed ratio of 0.25% 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . Limited metro delivery areas. Save my name, email, and website in this browser for the next time I comment. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. I have even had to file a dispute with my bank to investigate this matter. Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. This makes it less expensive to purchase the items before the end of the term of the Lease. Home How It Works FlexShopper: How It Works. It should be clearly displayed somewhere in the body of the email. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Please reach out to our billing department and request to speak to a supervisor or manager. Yes! We are happy to update your payment cycle. They messed up my account info and started using someone elses credit card number. They $#*!ing suck, don't ever buy from them. Milestone ******* c/o ***************** Recovery and Emergent Servicing TELE: **************, I had placed an order in August of 2022. This is a HORRIFIC company! To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I don't necessarily recommend any rent-to-own businesses, but I gotta say their. BEWARE! The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. Additional parts, extensive labor and installation charges are extra. This makes it less expensive to purchase the items before the end of the term of the Lease. We apologize for the customers' recent experience at FlexShopper. Enjoy the things you need and pay as you go! Thank you for taking the time to bring this to our attention. Our bank has us cancel the debit card and dispute the payments. I had to reach out to my bank to cancel them. For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. 7 An initial security deposit and/or payment may be required. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. The transit time will vary by delivery address. Because they dint even responded until after delivery was made. Finally received response from *** claiming that no contact had been placed but sent emails and phone numbers of which customer service had given me. Gain trust and grow your business with customer reviews. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. Read real reviews online (not fake ones they add) and you will see what i'm taking about. Our team is dedicated to your satisfaction. Add your product feed to the FlexShopper.com marketplace. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. RUN from flexshopper!!! HUGE RIPP OFF!!! The spending limit is the total Cash Price of the goods you can lease before tax and shipping. Until recently my last two purchases became a problem. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. I have been shopping her for awhile. After this I was assigned to ***************** who would collect on my account. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! Guarantee you am not the only one. But they will reach out to me at a future date. This site uses Akismet to reduce spam. That documentation will expedite this resolution and bring closure to this incident. 2023 Trustpilot, Inc. All rights reserved. An initial security deposit and/or payment may be required. 5 Good credit is not necessary but not everyone with bad credit is approved. I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. I was also calling into the main line where they would tell me ***** would be giving me a call back or emailing me back about the payments. For one, unless you have a weekly paycheck, this site isn't for you. Can flex shopper really take you to court & sue you for a product you did not keep payments on? That's a great question, Melissa. I returned the item within the 10 days, as they requested, to flex shopper. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. **************** told me there was nothing they could do about . Bonus Health and Wellness Discount Programs. We look forward to delivering the most popular brands and products to our customers, and we want to make your shopping journey the best it can be. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. You can end your lease agreement early by choosing an Early Purchase Option. I was happy with her service. Flexshoppers lease-to-own option allows consumers another financial option to shop the goods you want and need today. Theft of rental property is a crime in Washington. Please note that FlexShopper provides a payment method via weekly leasing payments for a product or items selected by the customer. Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. I have auto payments, was happy, they even raised my credit. We reached out the consumer to discuss and address the complaint and to their satisfaction we have resolved the matter. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. I place my order all happy. So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. My account shows completed but once i contacted then 2 mysterious payments are now due. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. I finally had to get a lawyer and I recommend anyone having issues to do the same. From innovative technology and performance to great design, FlexShopper has everything you need to upgrade appliances and floor care. Provide income and banking information. For further assistance, please contact our *************************** at ************** or email us at**************************************. Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. Please, could you reach out to us at [email protected] or call 855-353-9289? Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. Smile. They never sent me a paid in full receipt. * Prices and quantities are subject to change 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. I Received the Wrong They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. Browse our marketplace to find exactly what youre looking for today. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This person is basically asking if this company is legit and if all the negative comments are just hope you idiot. The company deducted money from my account although i never received any products.
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