OP the seller has until the "ready by" date. Unsubscribe easily. More than double the face value. Sellers often list tickets on StubHub weeks or months ahead of a given event. Scan this QR code to download the app now. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. For more information, please see our Help! Randy Miller | NJ Advance Media for NJ.com. Help us improve this article with your feedback. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. How do I sell tickets that have a delivery day on Ticketmaster? We can't ask them to send tickets earlier than the date in your order details. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. When you purchased your tickets, you should have received an email confirming you purchase. All Rights Reserved. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. I'm glad I didn't. You will enter your community username and new password and done! Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. ook at the 'Ready' date in the order details. "Stubhub is saying they cannot refund buyers because sellers . Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. This company will not make things right, do not use this site. After the switch, you will enter the email address you use to access the community in order to reset your password. I said I sold my tickets already. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. I am listing mobile Yankees tickets from Ticketmaster. Make sure to ask the customer service agent to send you an email confirming your refund approval. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Again, I did everything right. Sorry we couldn't be helpful. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Danielle is the author of this solution article. Seller Beware!!!! The Ascent does not cover all offers on the market. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Rather, those fees can fluctuate based on factors such as ticket price and demand. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Re: Tickets wont arrive until concert date. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. until the fall, she was told by StubHub that she would not . Best Mortgage Lenders for First-Time Homebuyers. . How long the refund will take to process. Customer service all the way to your seat, 2000-2022 StubHub. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. StubHub is a great source for concert and sporting event tickets. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! In most cases, tickets arent issued until 24 hours before the event. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! Click here to read our full review for free and apply in just 2 minutes. We know this can be concerning. Sorry for the confusion. Guess what happened next concert started and seller finally emails the tickets. I was then sure I was going to get hosed. Many or all of the products here are from our partners that compensate us. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. Not a very cool market price wise but sometimes it's worth the artist and experience. The event is today and I still don't have my tickets Print. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. It should be when you pay for the tickets then the tickets should be sent . i know there is still time but after looking at this sub my confidence is low. All Rights Reserved. but we will do all that we can to help you out. Unsubscribe easily. and our so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. MLB is partnered up with Stubhub's and is fully integrated with them. At 11:49am California time, tickets were available using the Live Nation . We've got you no matter what. Not getting your tickets until the day of the event has become more common with venues. Why does it out that date if closer to 24 hours? Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! A link has directed you to this review. If you will get credit or a full refund on your original payment method. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? StubHub obviously does not care about its customers and will find any way to take money from you. I am in the same boat. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. No. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. I am in the same boat here what ended up happeneing to you? I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. We are changing the way you register and sign-in to the StubHub Community. Privacy Policy. If I'm on Disability, Can I Still Get a Loan? The Ascent's Definitive Credit Score Guide. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Copyright, Trademark and Patent Information. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Upon reading these reviews I became stressed out and felt like I may have made bad decision. We can't ask them to send tickets earlier than the date in your order details. Unfortunately if they miss this date, you will need to contact customer support. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Price wasn't my concern as long as I got them for her. You'll get your ticketsby the end of the day on your order's expected arrival date. Dial +1 (866) 788-2482. Check out our pick for Best No Annual Fee Credit Card of 2023. Thanks. The pit tickets jumped to 400 each. You can always deliver before this date. But in either scenario, it pays to explore other options, too. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good All both of them could keep saying is "we sent you an email." Will my tickets arrive in time? Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. and our The only way to complete mlb sales on Stubhub is by entering the barcodes. The event is tonight. Thanks! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. on tickets issued to original buyers. Waiting till the day of is bull****. A day later, I see a charge for $495 to my credit card from Stubhub. Enjoy reading our tips and recommendations. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? They (mlb) use this barcode system . Their customer service isn't much help either. So, option - wait to deliver at the last minute. Understanding your order's delivery status Print. We really do appreciate the feedback though. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Why does Stubhub wait until the day before the concert to send the tickets? Hell they got there money so send the tickets. Support does not answer, there is no cancellation\refund option on the order page. After the switch, you will enter the email address you use to access the community in order to reset your password. And if you're buying tickets, look at various sites to see which one has the best price. I was told, "This time it is nothing we can do." Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. This info is used to verify your account. No. In fact, this card is so good that our experts even use it personally. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Not getting your tickets until the day of the event has . Once we got into the venue we were told we had no seats that it was general admission. Also, who has a printer sitting around in the room when they travel? We value your privacy. There are still tickets available it is just a very slow process," Smith Tweeted in March. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. But it won't charge you a fee just to list your tickets, so there's no risk there. If you're using thewrong credit or debit card, it could be costing you serious money. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. You will enter your community username and new password and done! Your sale will show as an open order in your Stubhub account. Review your order's ticket type and what its current status means (see below) is there still hope i will get my ticket? Explain your case the best you can. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away?
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