We will be back! Ajah at the front desk allowed us to extend our reservations out for the kids club so we could finish gathering our stuff and clean up; and she even sent us a gentleman from Valet to help us with transportation and loading. Palm Court restaurant, is open all day and serves Caribbean inspired dishes and American cuisine. Share. Our waiter Michael was very attentive and friendly! From oversized sandwiches and authentic Tex-Mex to gourmet burgers and traditional breakfast favorites, this Galveston treasure only features the best for breakfast, lunch and dinner. Plus the cost for a room over Easter was $400! Stayed here for one night as we were getting on a cruise the next day. Travellers may receive a savings voucher when they submit a review. I did notice a few guests who were very rude to the staff and surprise surprise those folks didn't get very good service--and they. What is there to do at Hilton Galveston Island Resort and nearby? I chose this hotel because my son requested for his birthday. We really appreciated the chance to serve you on your special Honeymoon stay. These are some restaurants with a large number of reviews near Galveston, TX: What are the best restaurants with outdoor seating? A decent restaurant where the workers are overwhelmed due to lack of staff, the manager compensated for the very slow service, meals were ok , not outstanding and maybe were not served fresh. What did people search for similar to restaurants near Galveston, TX? Well OK, not a dealbreaker but I really didnt appreciate seeing a curly black hair on one of my bath towels, that was gross. This is the version of our website addressed to speakers of English in Ireland. Meeting space, a fitness center, concierge, and free Wi-Fi and on-site parking are other highlights. I did speak to a very nice guy that came up to repair my television, again what ? The ladies room did have unused paper towels but with overflowing trash cans of used ones and a limited supply of toilet paper. Menus of restaurants nearby Whataburger menu These are things that I wish I had known. Guest services this evening was very unhelpful although the sweet lady did have a great smile, I was told housekeeping would bring me a guide but that was not the case. Then get an UBER to the cruise terminal. Finally we almost got our food but I was served French fries instead of onions. Every effort will be made to minimize noise and disturbance. Go eat at Long John Silver's for 10.00 instead of 60.00. These are the best restaurants with outdoor seating near Galveston, TX. Palm Court restaurant, is open all day and serves Caribbean inspired dishes and American cuisine. This is the version of our website addressed to speakers of English in the United States. Was plated with French fries and fried onion strings and alsocame with a prior side. A bit over priced I think but we would stay there again. Tripadvisor performs checks on reviews. Even tho' the view was spectacular in the morning, the lights at night only allowed you to see the pool area below. There are not enough words to describe his kindness. Stay at Hiltons' a lot and we're rarely disappointed. Other highlights include a poolside bar, a sauna, and a terrace. This is not the service e we are awaiting. I would highly recommend. We both declined to order because of the poor service and made our way to our table which the server had to stuff paper under the leg so that it would balance properly. Great if you like everything breaded fried, less so if not. Hilton Galveston Island Resort: Best valet ever! He is one of the kindest men my daughter & I have ever met. Own or manage this property? The handle came off on the faucet but it was not too big of a deal to screw it back on, just a bit startling lol. We appreciate your business and we look forward to you visiting in the near future. Every question we had was answered thoroughly and thoughtfully. Steakhouse Galveston Booked 28 times today At Number 13 Prime Steak and Seafood we believe in creating a unique experience for every guest. Comments aboutambience and sound levels say to me they expected a 5 star restaurant which landries is not. You wont be sorry. Hilton Galveston Island Resort is a great choice for your beach stay in Galveston. I called the hotel itself and asked if that was the one that had the swimming pool with the swim up bar and they confirmed it. We recently traveled to Galveston Texas for a cruise to Mexico. Host a corporate meeting in one of the hotel's boardrooms and stay productive in the professional business center. Of course when theyre done the price will probably go up so bring house shoes. I have a special diet so its very hard for me to eat off a menu but the blackened fish tacos and the Caesar salad was very good. A 24-hour front desk, concierge services and a gift shop are provided. The fried calamari plate was good. Find tiki-inspired Longboard by the pool for beers, wines, cocktails, and light bites. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Get up to 20% off select hotels and sign in to earn rewards, Beachfront hotel in Galveston with outdoor pool and restaurant, Galveston Island Historic Pleasure Pier - 43 min walk, Galveston Schlitterbahn Waterpark - 5 min drive, Port of Galveston Cruise Terminal - 6 min drive, Houston William Hobby Airport (HOU) - 45 min drive. The adult meal was sufficient. Review. Only to find out after traveling from a different state to get there, I was informed that the pool was closed Friday and Saturday from 10-5pm for a private event. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Waitress was great , totally not her fault. Scholes Airport is 10 minutes away. Every room at the Hilton Galveston Island Resort includes a coffee maker, satellite TV and compact refrigerator. more. Didn't have to wait to be seated or wait in awful lines." more 5. Just make sure to check this property's cancellation policy for the exact terms and conditions. We appreciate your business and letting us know what a great job we are doing. Yes, Landry's Prime Seafood & Steaks offers takeout services. It made by 4pm and we had to ask,several,times to,get it. Coupled with a bottle of Jordan cab, it was a nice meal. What an excellent dining experience. Self parking is fairly close but bring slippers for your room if you dont want your socks to get Hilton Galveston Island Resort has an impressive staff, My husband & I visited yesterday evening to enjoy the music of a local musician. He was very helpful and he was diligent about meeting my requests and was able to get my reservations made quickly and efficiently. The Staff were beyond outstandingpeople just not there to work but truly enjoying what they did. Thank you both. In Room Dining Dine in the comfort of your room as the meal is prepared and delivered for your convenience. But the service was great, it was the management that said they wouldn't serv me unless I agreed to not order any alcohol,. ambience and sound levels say to me they expected a 5 star restaurant which landries is not. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. My husband had the fried onions & jalapeos and I had a dinner salad. 0 reviews. Wonderful food and great tasting drinks. Nearby attractions include Galveston's 61st Street Fishing Pier (0.7 km), The Seawall (0.4 km), and Flower Garden Banks National Marine Sanctuary (1.0 km). The tables were mix-matched with dirty floors and a soda dispenser with the fluids in little boxes under the machine. Galveston property disappointed our family this trip.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. I would like to name an exception employee. Claim your listing for free to respond to reviews, update your profile and much more. My wife and I enjoyed the salmon and fried shrimp. Lovely room with a great view of the gulf! This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Open for breakfast, lunch and dinner, Palm Court offers casual dining with a unique Gulf Coast flair. Wtf. Both went out of the way to ensure we had a wonderful experience. By clicking "Accept All Cookies", closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies. We do our bet to host local musicians in our lobby to create ambiance and fun for our guests. I can't wait for them to host Plezzure Island 2017; they were all just so awesome! DoubleTree by Hilton Hotel Galveston Beach. Which room amenities are available at Hilton Galveston Island Resort? Breakfast time, add on cost, pool hours. Regarding complaints about the staff, I had a very different experience--I thought they were great! Please come back and visit soon! My husband had the fried onions & jalapeos and I had a dinner salad. Improve this listing. The grey headed lady in the back was put out she had to come to the front to help but everyone that normally works front desk was very friendly. The experience we provide our guests is very important to me. The hotel was so gracious and accommodating! Another member of our party stayed at the hotel and called in an order. I have spoken to the management and I have been told that resolution has been offered to you for any inconvenience during your stay. Area: 348 sq ft, Occupancy: 70 - 320 They sent a maintenance person who did not fix the lock on the. Hilton Galveston Island Resort, Galveston: See 3,653 traveller reviews, 1,078 user photos and best deals for Hilton Galveston Island Resort, ranked #10 of 57 Galveston hotels, rated 4 of 5 at Tripadvisor. Book Hilton Galveston Island Resort, Galveston on Tripadvisor: See 3,655 traveller reviews, 1,080 candid photos, and great deals for Hilton Galveston Island Resort, ranked #10 of 58 hotels in Galveston and rated 4 of 5 at Tripadvisor. calimari as an appetizer but never received it. Needless to say, that was our last time to stay at this Hilton. Everything seemed to be an effort. JeremyB5400, Manager at Hilton Galveston Island Resort, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The hotel manager, Lacey Douglas, heard the ruckus and was very quick to discreetly deescalate the. A few minutes later, someone came on the phone and took her order which her husband picked up without issue. Thank you for everything. We also appreciate you recognizing Sparkle and Brandon. Spend a day sunbathing at the beach only half a mile away, or set your sights on Galveston's top attractions in the area. The Sunflower Bakery & Cafe Tripadvisor performs checks on reviews. Beds could've been a little more comfy but werent bad at all. Many travellers enjoy visiting 1892 Bishop's Palace (5.2 km), Moody Mansion (4.0 km), and 1859 Ashton Villa (4.3 km). The room was comparable to other Hilton's I've stayed in but cramped. by Galveston Historical Foundation, Request your Official Galveston Visitor's Guide Today. Carlton is a great asset to our team and I'm glad he went above and beyond for you! He personally greeted our table multiple times and entertained my daughters. This is the version of our website addressed to speakers of English in South Africa. Add a photo. Hotel staff was very nice and always said hello/spoke when seeing us. We will be staying here again the next time we are in Galveston! all. The kids meal is generous. Thank you once again for your business, and comments, and we look forward to making this right. Chef Joe is a wonderful part of our leadership team and is always focused on providing great food and service to our guests. The room was decent, the cruise parking/shuttle was awful. Or at last she attempted to. Guests are provided with hand sanitizer and masks are required in public areas. Best wishes! Guests can also check out the latest sports games with one of our bistro televisions, seven days a week. My twin daughters and I dined at the Palm Court restaurant which is centrally located on the Lobby level of the hotel. The drinks were good. But this time we noticed the following: - renovation was going on and that was nowhere announced, also no in booking process. You can check in from 4:00 PM - anytime. The morning restaurant staff was so helpful, and made us all laugh during breakfast! Room was not nearly as good as shown on Hotel.Com website. It is a great restaurant with great food. Came in for a family wedding. Whats more, the hotel is just steps from the beach and within walking distance of fishing piers, shopping, great restaurants, and family entertainment. If youve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Additionally, if you only have the opportunity to catch up on TV when youre away from the duties of home, I still havent figured out why theres no small show time or movie channel booklet, or any kind of guide whatsoever that tells you whats on TV. Wonderful food and drinks but none of us needed the added aggravations. We had a tilapia with crab topping. daremejclcThank you for providing such great feedback on your stay! Having to wait for a table is not unexpected so we sat down at the bar. Food was delicious! It bothered me to see how strict the written rules that were posted were worded about bringing in food or beverage from outside of the hotel. Guests can also take advantage of the fitness center, business center, free Wifi, self parking, and a convenient digital room key. Still ended up waiting close to 20 minutes to be seated. Had breakfast on site. It would be a nice amenity and you might want to have your housekeepers check the towels that they roll up so prettily, because that was right there and could have easily been seen if somebody bothered to look, maybe it was even from the housekeeper, I dont know. The pool menu offers a variety of delicious food and drink options for a . We wouldn't hesitated to stay there again. I spoke with the manager on duty by the name of Quinn Bussey. (Do they search your room?) This is not the service we are awaiting - Even we requested a daily makeover of our room, the room was. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Chef Joe took great care of us! It is a hole in the wall if I've ever seen one. To use our mobile site, please enable JavaScript. I do apologize that we did not exceed your expectations during your visit. Can a vegetarian person get a good meal at this restaurant? Looking for a little extra? I did not have happy hour at this visit, but in the past I have. First time to Galveston. Starbucks and other favorite breakfast spots in Galveston. This is a review for restaurants near Galveston, TX: "From the moment we parked, we were greeted by the manager Joey who escorted by 86 year old mother and 90 year old aunt into the restaurant. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile. My son had requested room with balcony, didn't get it. Pool bar was not open. See more questions & answers about this hotel from the Tripadvisor community. Hilton Galveston Island Resort places you within 3 miles (5 km) of popular attractions like Galveston Seawall and Galveston Island Historic Pleasure Pier. - when checking in we were alone, but had to wait 5 Minutes till the lady,was finished sorting coins. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. We look forward to serving you in the future. Room types may vary. Are you sure you want to delete this question? Save. This property offers transfers from the cruise terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation, Front desk staff will greet guests on arrival, Credit card, debit card, or cash deposit required for incidental charges, Government-issued photo ID may be required, Free WiFi and wired Internet access in public areas, Free WiFi and wired Internet access in rooms, Onsite valet parking (USD 26 per night; includes in/out privileges), Uncovered onsite extended parking (USD 50 per week), Wheelchair-accessible parking and van parking on site, Cooked-to-order breakfast (surcharge) each morning 6:30 AM11:00 AM, Conference center (14000 square feet of space). The cleanliness of the hotel and the hospitality of our associates is very important to me. Definitely would return. I'm sure you probably already received an answer, but just in case.call 409-744-1010. What are some of the property amenities at Hilton Galveston Island Resort? Plus with several restaurants within walking distance, youll always find something tasty nearby. Expectations were not met and the staff clearly let you down and making your stay a great one. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
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